Terms & Conditions
Last updated: 8 July 2026
These Terms and Conditions ("Terms") form a legally binding agreement between you ("User", "you" or "your") and AETHERFRAMES LTD, a company incorporated under the laws of England and Wales with company number 17311888 and registered office at International House, 61 Mosley Street, Manchester, United Kingdom, M2 3HZ ("Company", "we", "us" or "our").
The Company operates the AI video generation platform available at aetheryum.com, including the website, user accounts, creation tools, token-based access system, support channels and related services (the "Platform").
The Platform enables Users to create AI-generated video drafts and related visual content from prompts, images, creative concepts and selected settings. The Platform is intended to support visual exploration, content drafting and creative workflows through self-service AI video generation tools.
By accessing or using the Platform, creating an account, adding Tokens, submitting prompts or materials, generating any Output, or using any Services, you confirm that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, you should not use the Platform or access the Services.
1. Definitions
"Platform" means the AI video generation platform operated by the Company at aetheryum.com, including its website, user accounts, software, interfaces, creation tools, token-based access system, support channels and related systems.
"User" or "you" means any individual or legal entity that accesses or uses the Platform, creates an account, adds Tokens, submits prompts or materials, generates Outputs, or otherwise uses the Services.
"Services" means the AI video generation tools, image-to-video tools, visual style controls, video draft refinement features, content concept support features, account functionality, support channels and any related services made available through the Platform from time to time.
"Tokens" means internal digital usage units used only to access available features of the Platform. Tokens may be used for AI video generation, image-to-video creation, refinement tools or other available Platform features. Tokens are not money, electronic money, stored value, a payment instrument, a financial product, or a withdrawable cash balance. Tokens are non-transferable and have no value outside the Platform.
"Input" means any prompt, image, text, instruction, file, material, reference, concept, visual direction or other content submitted by a User to the Platform.
"Output" means any AI-generated video draft, image, visual asset, scene, preview, variation or other content generated through the tools available on the Platform based on the User's Input, selected settings and technical availability.
"Custom Creative Request" means a request submitted by a User for a more specific creation setup, tailored generation flow, visual concept review or related support. Custom Creative Requests are subject to review and may not be available for all projects.
"Account" means a registered user profile created on the Platform to access available Services, manage Tokens, generate Outputs and use other Platform functionality.
2. Nature of the Services
Aetheryum provides self-service AI video generation tools that allow Users to create video drafts and visual content from prompts, images and creative concepts. The Platform is designed to support creative exploration, visual drafting, style testing and content concept development.
Users may create content by submitting their own Inputs, selecting available settings and using Tokens to access the relevant generation or refinement tools. Outputs are generated through AI systems and may depend on the quality and clarity of the User's Input, selected settings, available features, processing requirements and technical limitations of the Platform.
The Company provides the Platform with reasonable care and aims to maintain a clear and functional creation flow. This may include providing access to available tools, organising account functionality, processing generation requests, applying reasonable technical and quality-related checks where appropriate, and reviewing support requests submitted by Users.
The Platform may also allow Users to submit Custom Creative Requests. Such requests are reviewed individually and may depend on the nature of the project, available tools, technical feasibility, required scope and applicable Platform rules. Any specific scope, applicable Tokens, pricing, timing or additional conditions for a Custom Creative Request may be confirmed separately before work proceeds.
AI-generated Outputs are intended as video drafts or visual assets for further review and use by the User. The Company does not promise that every Output will match a specific expectation, achieve a particular commercial result, or be suitable for every intended purpose. However, where a User reports a technical issue or a clear service-related problem, the Company may review the matter and, where reasonably appropriate, provide guidance, support, correction, repeat generation, account adjustment or another suitable resolution in line with these Terms and Platform rules.
Users are responsible for reviewing Outputs before publication, distribution or commercial use, including checking whether the Output is appropriate for the intended purpose and whether any third-party rights, laws, platform rules or content restrictions may apply.
3. Acceptance of Terms
By accessing or using the Platform, creating an Account, adding Tokens, submitting Inputs, generating Outputs, using Services, or contacting the Company in relation to the Platform, you confirm that you accept and agree to these Terms.
The Company may update these Terms from time to time to reflect changes in the Platform, Services, legal requirements, payment processes, security measures or business operations. The updated version will be published on the Platform with the applicable "Last updated" date.
Where changes are material and reasonably require user attention, the Company may take additional steps to notify Users, such as displaying a notice on the Platform or requiring renewed acceptance within the Account flow.
Your continued use of the Platform after the updated Terms become effective means that you agree to the revised Terms. If you do not agree with the updated Terms, you should stop using the Platform and may contact support at support@aetheryum.com regarding your Account or unused Tokens, subject to these Terms and applicable Platform rules.
4. Registration and Account Security
Users may be required to create an Account to access certain Platform features, including paid features, Token-based generation tools, saved projects, refinement options, Custom Creative Requests or support-related functionality.
When creating an Account or using the Platform, you agree to provide accurate, current and complete information and to keep such information updated where necessary. The Company may rely on the information provided through your Account to operate the Platform, process requests, manage Tokens, provide support and communicate with you.
Each individual User should maintain only one personal Account unless the Company approves otherwise. Where an Account is created or used on behalf of a legal entity, the person using the Account confirms that they are authorised to act on behalf of that entity. The legal entity remains responsible for all activity conducted through the Account by its authorised users.
You are responsible for keeping your login credentials secure and for taking reasonable steps to prevent unauthorised access to your Account. Account credentials must not be shared with unauthorised persons. If you become aware of unauthorised access, suspected misuse or any security issue affecting your Account, you should notify the Company promptly at support@aetheryum.com.
The Platform may also allow Users to submit partner applications or Custom Creative Requests. Such requests may require additional information, portfolio materials or project details and may be reviewed separately by the Company before any collaboration, tailored creation flow or additional service is made available.
The Company may restrict, suspend or close an Account where it reasonably determines that the information provided is false, misleading or incomplete, the Account is being used by an unauthorised person, the Account is involved in misuse, or the User has materially breached these Terms or applicable law. Where appropriate and feasible, the Company may give the User an opportunity to clarify or correct the issue before taking further action.
5. Cancellation, Tokens and Account Closure
Purchases of Tokens cannot usually be cancelled once the Tokens have been added to the User's Account, unless otherwise required by applicable law or expressly provided in the Refund Policy. For clarity, unused Tokens may be considered for refund only in the circumstances described in the Refund Policy, subject to these Terms and applicable law.
Tokens that have already been used, allocated to an initiated generation request, applied to refinement features, or otherwise consumed through Platform functionality are generally non-refundable. This does not affect any statutory rights that may apply or any remedy the Company may reasonably provide where a verified technical issue or service-related error has occurred.
If a generation request fails due to a technical issue within the Platform, the Company may review the matter and, where reasonably appropriate, may provide support, repeat access, a Token adjustment, account correction or another suitable resolution in line with these Terms, the Refund Policy and Platform rules.
Custom Creative Requests may be reviewed separately before acceptance. If a request requires a separate scope, price, Token allocation, timing or additional conditions, those details may be confirmed through the Platform, invoice, order confirmation, email or other project communication. Cancellation and any refund for such requests will depend on the confirmed scope, work already performed, costs incurred, technical processing already started and the applicable Refund Policy.
Users may request closure of their Account by contacting customer support at support@aetheryum.com. Account closure does not cancel completed transactions, remove outstanding payment obligations, reverse already initiated generation requests, or affect any rights and obligations that by their nature should survive closure.
Unused Tokens remaining at the time of Account closure will be handled in accordance with these Terms, the Refund Policy and applicable law. Tokens are not withdrawable as cash and do not represent stored value, electronic money or a financial balance.
6. Fraud Prevention and Misuse
The Company takes reasonable steps to protect the Platform, Users, payment partners and its business operations from fraud, abuse, unauthorised access and unlawful use.
The Company may review, restrict, suspend or terminate access to an Account, Tokens, generation features, Outputs or related Services where it reasonably suspects fraudulent, abusive, unlawful or unauthorised activity. This may include payment misuse, chargeback abuse, use of unauthorised payment methods, identity misrepresentation, account sharing for abusive purposes, attempts to bypass security controls, automated abuse, or use of the Platform in breach of these Terms or applicable law.
Where the risk allows, the Company may contact the User to request clarification, additional information or corrective action. In cases involving suspected fraud, payment risk, security threats, legal obligations or potential harm to the Platform or third parties, the Company may take immediate protective action before contacting the User.
During a review, the Company may temporarily withhold access to certain Services, Tokens, Outputs or Account functionality to prevent further misuse or loss. The Company will aim to apply such measures in a proportionate manner, taking into account the nature of the suspected activity, available evidence, payment provider requirements and applicable legal or compliance obligations.
Nothing in this section limits any rights or remedies available to the Company under these Terms, applicable law, payment provider rules or security procedures. At the same time, the Company will not treat ordinary support requests, good-faith refund queries or genuine technical complaints as misuse unless there are reasonable grounds to believe that abuse or fraudulent activity is involved.
7. Email Verification
Users may be required to verify the email address provided during registration in order to activate the Account and access certain Platform features.
Until email verification is completed, access to the Platform, paid features, Token-based tools, generation functionality or Account settings may be limited.
Email verification helps the Company confirm Account authenticity, support secure communication with Users, reduce the risk of unauthorised access and protect the Platform from misuse.
Users are responsible for ensuring that the email address connected to their Account remains accurate and accessible. Important notices relating to the Account, Tokens, Services, support requests or updates to these Terms may be sent to the email address provided by the User.
8. Eligibility and Lawful Use
By accessing or using the Platform, creating an Account, adding Tokens or using any Services, you confirm that you are at least eighteen (18) years old and have the legal capacity to enter into a binding agreement under applicable law.
If you access or use the Platform on behalf of a company, organisation or other legal entity, you confirm that you are authorised to act on its behalf and to bind that entity to these Terms. In such cases, references to "User" may include both the individual accessing the Platform and the legal entity represented by that individual.
You may use the Platform only for lawful purposes and in accordance with these Terms, applicable laws, regulations, third-party rights, payment provider requirements and any Platform rules or policies made available by the Company.
The Company provides access to AI video generation tools for creative, commercial and content development purposes, but Users remain responsible for ensuring that their Inputs, Outputs and use of the Services are lawful, appropriate and permitted in the jurisdiction where they access or use the Platform.
9. Prohibited Uses
The Platform must not be used to upload, submit, generate, request, distribute, publish or otherwise use any content that is unlawful, fraudulent, deceptive, misleading, infringing, defamatory, abusive, exploitative, sexually explicit, violent, hateful, discriminatory or otherwise harmful.
Users must not submit prompts, images, instructions, reference materials, files or project requests intended to create unlawful, misleading or harmful Outputs. The Platform must not be used to facilitate fraud, impersonation, identity misuse, misinformation, harassment, exploitation, infringement of intellectual property rights, violation of privacy rights or any other unlawful activity.
Users must not use the Platform to create or request content involving sexual exploitation, minors in an inappropriate or exploitative context, non-consensual intimate content, promotion of terrorism or extremist activity, instructions for serious wrongdoing, threats, intimidation, targeted abuse or content intended to cause harm.
Users must not use the image, voice, likeness, name, personal data, trademarks, copyrighted materials, confidential information or other protected content of any person or organisation unless they have the necessary rights, permissions and lawful grounds for such use. AI-generated or modified content must not be presented in a way that is intended to deceive others about its origin, authenticity, endorsement or connection with a real person, company, brand or organisation.
Users must not attempt to bypass, interfere with, manipulate, reverse engineer, damage or gain unauthorised access to the Platform, its security measures, software, AI systems, models, algorithms, infrastructure or usage controls. This includes unauthorised automated access, scraping, introduction of malware or malicious code, excessive use intended to disrupt the Services, attempts to avoid payment or Token usage requirements, and attempts to bypass technical or geographic restrictions.
Users must not resell, sublicense, transfer, assign or provide unauthorised third-party access to the Platform, Accounts, Tokens, Outputs or Services. Users must also not use the Platform, Outputs or related technical information to develop, train, improve or benchmark a competing AI model or service without the Company's prior written permission.
Where the Company reasonably identifies or suspects a breach of this section, it may take proportionate action to protect the Platform, Users, third parties, payment partners and the Company's legal and compliance interests. Such action may include rejecting a generation request, removing or restricting access to content, limiting specific features, requesting clarification from the User, suspending access, closing the Account or taking other steps available under these Terms or applicable law.
Where appropriate and where the risk level allows, the Company may give the User an opportunity to correct the issue or provide additional information. Immediate action may be taken where the content or activity creates legal, payment, security, safety, sanctions, fraud or third-party rights risk.
10. Geographic Availability
The Platform and Services may not be available in all countries or territories. Access may be restricted where the Company is unable to provide the Services due to legal, sanctions, export control, payment processing, technical, operational or compliance reasons.
The Services are not available to Users who are located in, resident in, incorporated in or operating from jurisdictions subject to applicable sanctions or restrictions imposed by the United Nations, the European Union, the United Kingdom, the United States or any other competent authority relevant to the Company, its payment partners or service providers.
The Company may block, restrict, suspend or terminate access to the Platform where reasonably necessary to comply with sanctions, export controls, payment provider requirements, legal obligations or other material compliance or operational restrictions.
Users are responsible for ensuring that their access to and use of the Platform, Services, Inputs, Outputs and Tokens are lawful in their country or jurisdiction. Users must not attempt to bypass geographic restrictions, sanctions controls or availability limitations through virtual private networks, proxy services, false information, misleading account details or other technical means.
11. Age Restrictions
The Platform is available only to individuals who are at least eighteen (18) years old.
Minors are not permitted to create an Account or use the Platform. By creating an Account or using any Services, you confirm that you meet this age requirement.
If the Company reasonably determines that an Account is being used by a person under the age of eighteen (18), the Company may restrict, suspend or close the Account. Where appropriate and legally permitted, the Company may request additional information to verify eligibility before taking final action.
Any Tokens, access rights or pending requests connected with an Account closed under this section will be handled in accordance with these Terms, the Refund Policy and applicable law.
12. User Responsibilities
Users are responsible for using the Platform in a lawful, appropriate and responsible manner.
You must ensure that all prompts, images, files, instructions, reference materials, concepts and other Inputs submitted to the Platform are lawful and that you have the rights, licences, permissions and consents required to use them.
You are also responsible for reviewing any Outputs before publishing, distributing, modifying, relying on or using them for personal, commercial, professional or public purposes. This includes checking whether the Output is suitable for your intended use and whether any third-party rights, privacy rights, intellectual property rights, platform rules, advertising rules or legal restrictions may apply.
The Company may apply reasonable content, technical and security checks to support safe operation of the Platform, but it is not required to review every Input or Output for legal, commercial or regulatory compliance. The User remains responsible for the materials submitted to the Platform and for the way any Output is used outside the Platform.
Where a User believes that an Output was affected by a technical issue or a clear service-related error, the User may contact support. The Company will review the matter and may provide reasonable assistance in accordance with these Terms and applicable Platform rules.
13. Limitations of AI Services
The Platform uses AI technologies to generate video drafts and related visual content from User Inputs, selected settings and available tools. Because AI-generated content is produced through automated processing, Outputs may sometimes contain visual artifacts, inconsistencies, inaccuracies, omissions, distortions or unexpected results.
The Company provides the Platform with reasonable care and aims to support a clear creation flow. However, AI-generated Outputs may not always match a User's exact creative expectation, style preference, brand requirement, technical specification or intended commercial purpose.
Outputs should be treated as generated video drafts or visual assets for review by the User. Before publication, distribution, commercial use or use in a regulated or sensitive context, the User should check the Output carefully and, where needed, obtain independent legal, professional or technical review.
A difference in creative taste, preferred style, subjective quality expectation or preference for human-made content does not, by itself, mean that the Service is defective. However, if an Output appears to have failed due to a technical issue, processing error or incorrect Token deduction, the User may contact support and the Company will review the issue in line with these Terms, the Refund Policy and Platform rules.
14. Platform Availability and Modifications
The Company aims to maintain the Platform in a stable and functional manner and may update, improve or modify the Platform from time to time to support security, performance, legal compliance, operational integrity, payment processing, feature development or user experience.
The Platform or certain features may be temporarily unavailable due to maintenance, updates, technical issues, third-party service interruptions, AI system availability, payment provider limitations or circumstances beyond the Company's reasonable control.
The Company may modify, add, restrict, suspend or discontinue specific features, tools or workflows where reasonably necessary. Where a material change significantly affects paid access, active generation functionality or the use of Tokens, the Company will, where reasonably practicable, provide notice through the Platform, Account area, email or other appropriate communication channel.
The Company does not guarantee uninterrupted access to every feature at all times. However, where a paid generation request is affected by a verified technical failure within the Platform, the Company may review the matter and, where reasonably appropriate, provide support, repeat access, a Token adjustment or another suitable resolution.
15. Accuracy of Platform Information
Information displayed on the Platform is provided to explain the Services, features, categories, Tokens, account functionality, support channels and related Platform rules.
The Company aims to keep Platform information clear and reasonably accurate. However, descriptions of features, categories, generation options, estimated Token usage, availability, technical settings or examples may change from time to time as the Platform develops.
Information on the Platform does not constitute legal, financial, tax, advertising, intellectual property or other professional advice. Users should independently assess whether the Platform, Inputs, Outputs and any generated content are suitable for their intended use.
The Company may update, correct, clarify or remove Platform information where necessary to reflect changes to the Services, pricing, Tokens, technical functionality, legal requirements, payment processes or business operations.
16. Changes to Services, Tokens and Pricing
The Company may modify, add, restrict or discontinue features, tools, categories, Tokens packages, pricing, usage requirements or generation settings from time to time. Such changes may reflect technology updates, AI provider costs, payment processing requirements, market conditions, legal requirements, security needs or further development of the Platform.
Unless otherwise stated, changes apply prospectively to future use of the Platform and future purchases. Tokens already added to a User's Account will remain available in accordance with the conditions applicable at the time of purchase, their validity period, these Terms and any applicable Platform rules.
The number of Tokens required for a generation, image-to-video request, refinement feature, style control or other Platform function may vary depending on the selected tool, settings, video duration, visual complexity, processing requirements and technical availability. Where technically available, the Platform should display or indicate the applicable Token amount before the User confirms the relevant action.
If the Company changes pricing or Tokens packages, updated information may be displayed on the Platform before purchase. Continued use of paid Services or purchase of additional Tokens after such changes become effective means that the User accepts the updated pricing and conditions for future purchases.
Custom Creative Requests, where available, may be subject to separate review, scope confirmation, pricing, Token allocation, timing or additional conditions. Any material change to an accepted Custom Creative Request should be communicated to the User before additional chargeable work or Token usage begins.
17. Tokens System
The Platform operates a prepaid Tokens system for access to available AI video generation features. Tokens are internal digital usage units that allow Users to initiate video generation, image-to-video creation, refinement actions, style adjustments and other supported processing features available through the Platform.
Tokens do not constitute money, electronic money, virtual currency, stored value, securities, a payment instrument, a financial product or any form of withdrawable balance. Tokens have no value outside the Platform and must not be used as an investment, savings mechanism, transferable asset or means of payment outside the Services.
Tokens are non-transferable and non-withdrawable. Users may not sell, exchange, assign, sublicense, gift, transfer or otherwise make Tokens available to another person, account or third party unless the Platform expressly allows this.
Once purchased Tokens are credited to the User's Account, they become available for use within the Platform. Tokens may only be used to access available Platform features, including AI video generation, image-to-video tools, refinement options and other creation-related functionality displayed on the Platform.
Tokens cannot be exchanged for cash, withdrawn to a payment method, transferred to a bank account or used outside the Platform. The purchase of Tokens gives the User access to Platform functionality; it does not create a deposit, wallet, stored value account or financial account with the Company.
Unless otherwise stated at the time of purchase or required by applicable law, Tokens may be subject to a validity period of twelve (12) months from the purchase date. Unused Tokens may expire after the applicable validity period in accordance with these Terms, the Refund Policy and any conditions displayed at the time of purchase.
18. Pricing and Use of Tokens
The number of Tokens required for a particular action may depend on the selected feature, type of generation, video duration, image-to-video requirements, refinement option, output format, visual complexity, selected settings, processing requirements and technical availability.
Where technically available, the applicable Token amount will be displayed or indicated on the Platform before the User confirms the relevant action. By confirming the action, the User authorises the corresponding number of Tokens to be deducted from their Account.
Token requirements displayed at the time an action is confirmed apply to that specific request. The Company may change Token packages, feature availability, pricing and usage requirements for future transactions in accordance with these Terms.
If an automated process fails due to a verified technical issue attributable to the Platform, the Company may review the matter and, where reasonably appropriate, restore the Tokens used for that process, provide repeat access, apply an account adjustment or offer another suitable resolution in accordance with these Terms and the Refund Policy.
Differences in creative preference, subjective style expectations or dissatisfaction with a successfully processed Output do not, by themselves, automatically entitle the User to restoration of Tokens. However, the Company may review support requests in good faith where the User believes that a technical issue, incorrect Token deduction or service-related error occurred.
19. Provision and Delivery of Services
The Services are provided through the Platform and are subject to the technical and operational availability of the relevant features.
AI video generation and related automated Services are initiated by the User through the Platform. The User submits prompts, images, files, references, settings or other Inputs, and the Platform processes the request using available AI tools and related technical infrastructure.
Processing times may vary depending on the selected feature, task complexity, video duration, system demand, AI model availability, third-party infrastructure, payment status and other technical or operational factors. The Company aims to maintain a clear and functional creation flow but does not promise fixed processing or completion times unless expressly stated for a specific feature or required by applicable law.
Generated Outputs may be made available through the User's Account, Platform interface, download area or another delivery method supported by the Platform. Users are responsible for reviewing Outputs before using, publishing, distributing or relying on them.
The Platform may also allow Users to submit Custom Creative Requests. Such requests may be reviewed individually and may be subject to separate scope confirmation, Token allocation, pricing, timing, technical feasibility and additional conditions. The Company may accept, reject or request clarification on a Custom Creative Request depending on its content, complexity, legal compliance, available tools and operational capacity.
Where a User changes the request, delays providing required materials, submits unclear instructions or requests additional versions or refinements, the applicable processing time, Token usage or project conditions may change. Any material additional charge or Token usage should be communicated to the User before the User confirms the additional action, where technically available.
20. Billing Accuracy
Users must provide and maintain accurate, current and complete billing, payment and Account information for transactions made through the Platform.
The User is responsible for ensuring that payment details, billing name, address, company details, tax information and any other information required for payment processing or invoicing are correct before a purchase is submitted.
The Company may rely on the information provided by the User to process payments, allocate Tokens, issue receipts or invoices, manage the Account and provide support. Inaccurate, incomplete or outdated information may result in failed payments, delayed Token allocation, incorrect billing records, support delays or temporary access restrictions.
Where reasonably necessary, the Company may request additional information or verification to process a payment, allocate Tokens, issue an invoice, confirm payment ownership, prevent fraud, respond to payment provider requests or comply with legal, tax, regulatory or compliance requirements.
If the User becomes aware of an error in billing or payment information, the User should contact the Company promptly at support@aetheryum.com so that the matter can be reviewed.
21. Third-Party Tools and Services
The Platform may integrate with or rely on third-party software, APIs, AI models, hosting providers, cloud infrastructure, analytics tools, payment processors, security tools, communication tools or other external services necessary to operate, improve and support the Platform.
The Company takes reasonable care in selecting and managing third-party tools that support the Platform. However, such tools are provided and operated by independent third-party providers, and their availability, performance, processing times, functionality, security measures and technical operation may be subject to the provider's own systems, terms and policies.
The User acknowledges that the operation of the Platform may depend on third-party tools and infrastructure. A failure, delay, update, restriction, suspension or unavailability of a third-party tool may affect certain Platform features, generation requests, payment processing, Token allocation, account access, processing times or delivery of Outputs.
Where a third-party issue affects the Services, the Company may take reasonable steps to investigate the matter, restore affected functionality, communicate material issues where appropriate and provide available support. The Company is not responsible for failures or actions of third-party providers that are outside its reasonable control, except where liability cannot be excluded under applicable law.
Third-party tools may be subject to separate terms, privacy policies, data processing conditions or usage restrictions established by their providers. Users are responsible for complying with any third-party terms that apply directly to their use of those tools, payment methods, content, software or services.
22. Personal Data and Privacy
The Company processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data may be collected and processed for purposes including Account registration, provision of the Services, Token purchases and allocation, payment processing, fraud prevention, security checks, customer support, communication with Users, handling of complaints, operation of AI video generation tools, and compliance with legal, tax, accounting and regulatory obligations.
The Company applies appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or unlawful processing. These measures are intended to support the secure operation of the Platform and the proper handling of User information and support requests.
Users should avoid submitting sensitive personal data, confidential third-party information or materials they are not authorised to use unless such submission is necessary and lawful for the intended use of the Platform.
Further information about the categories of personal data processed, purposes and legal bases of processing, retention periods, data subject rights, international transfers, cookies and contact details is provided in the Privacy Policy, which forms part of the Platform's legal documentation.
23. Disclaimer of Warranties and Limitation of Liability
The Company provides the Platform and Services with reasonable care and aims to maintain a clear, functional and secure creation flow for Users. However, the Platform relies on AI technologies, third-party infrastructure and automated processing, and certain limitations are inherent in such services.
The Company does not guarantee that the Platform will be uninterrupted, error-free or available at all times, or that every Output will meet a User's exact creative expectation, technical requirement, commercial objective or intended use. AI-generated Outputs may vary depending on the User's Inputs, selected settings, technical availability and the capabilities and limitations of the AI systems used by the Platform.
Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, the Company will not be liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, business, opportunity, goodwill, expected savings or data, where such loss arises from or relates to the use of the Platform, Services, Outputs, Tokens or these Terms.
To the fullest extent permitted by applicable law, the Company's total aggregate liability arising out of or in connection with the Platform, Services, Tokens, Outputs or these Terms will not exceed the total amount paid by the User to the Company during the twelve (12) months preceding the event giving rise to the claim.
The limitations in this section apply only to the extent that they are fair, reasonable and enforceable under applicable law. They do not affect any mandatory rights or remedies available to consumers under applicable law.
24. Severability
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable.
If such modification is not possible, the affected provision will be severed from these Terms. The remaining provisions will continue in full force and effect.
25. Suspension and Termination
The Company may suspend, restrict or terminate a User's access to the Platform, Account, Tokens, Outputs or any part of the Services where it reasonably believes that the User has breached these Terms, provided false or misleading information, failed to meet payment obligations, engaged in fraud, misuse or unlawful activity, created legal, payment, security, compliance or operational risk, or used the Platform in a way that may harm the Company, other Users, third parties or the integrity of the Services.
Where reasonably practicable and where the risk level allows, the Company may notify the User of the issue and provide an opportunity to clarify, correct or resolve the matter. Prior notice may not be possible where immediate action is required to prevent fraud, unauthorised access, payment abuse, security incidents, unlawful content, third-party rights violations, sanctions risk or other material harm.
During a suspension or review, the Company may temporarily restrict access to the Account, Tokens, generation features, Outputs, payment functionality or support of specific requests while the relevant matter is assessed.
Termination does not affect any rights, obligations or liabilities that arose before the effective date of termination. Outstanding payment obligations, intellectual property provisions, privacy-related obligations, disclaimers, limitations of liability, fraud prevention provisions and any other provisions intended to survive termination will remain effective.
Unused Tokens, pending generation requests, Custom Creative Requests and amounts already paid will be handled in accordance with these Terms, the Refund Policy and applicable law.
26. Delivery of Outputs
Outputs generated through the Platform are delivered digitally through the User's Account, Platform interface, download area or another electronic method made available by the Company.
The Company will use reasonable efforts to make Outputs available within the applicable processing flow. However, processing and delivery times may vary due to selected settings, video duration, visual complexity, system demand, AI model availability, maintenance, third-party infrastructure, payment processing, technical issues or other circumstances outside the Company's reasonable control.
Users are responsible for reviewing generated Outputs after delivery and before publishing, distributing, editing, relying on or using them for commercial, professional or public purposes.
Where the Platform states an availability period for storing or downloading Outputs, Users are responsible for downloading or saving their Outputs within that period. The Company may not be able to restore Outputs that are deleted, expired, removed due to breach of these Terms, or no longer available due to technical or storage limitations.
If an Output is not delivered due to a verified technical issue attributable to the Platform, the User may contact support. The Company may review the matter and, where reasonably appropriate, provide support, repeat access, a Token adjustment, account correction or another suitable resolution in accordance with these Terms and the Refund Policy.
27. Complaints Procedure
Users may submit complaints concerning technical failures, Token deductions, payments, Account access, generation issues, Outputs, Custom Creative Requests or other Platform-related matters by contacting the Company at support@aetheryum.com.
Complaints should be submitted within fourteen (14) days after the relevant issue occurred or became reasonably identifiable. This helps the Company review technical logs, payment records, generation history and support information while they are still available.
A complaint should include sufficient information to allow the Company to assess the issue, including the User's Account details, transaction or request reference where available, a clear description of the issue, the affected Output or generation request, and any relevant screenshots, files or supporting materials.
Complaints relating to AI-generated Outputs will be assessed by reference to the submitted Input, selected settings, technical processing status, Token deduction, Platform functionality and any specific conditions displayed before the generation was confirmed.
Differences in personal taste, aesthetic preference, subjective style expectations or expectations that were not reflected in the User's Input or selected settings do not, by themselves, constitute a technical defect or automatic basis for a refund. However, the Company may still review such feedback where it helps identify a technical issue, unclear user flow or service-related problem.
The Company will review complaints in good faith and may request additional information where necessary. Depending on the nature of the issue, available evidence and applicable rules, the Company may provide an explanation, support guidance, correction, repeat generation, Token adjustment, refund or another reasonable remedy in accordance with these Terms and the Refund Policy.
Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.
28. Partner Applications and Custom Creative Requests
The Platform may allow Users to submit partner applications, portfolio materials or Custom Creative Requests through dedicated forms or communication channels.
A partner application does not create an employment relationship, agency relationship, joint venture, guaranteed collaboration, guaranteed project allocation or entitlement to remuneration. The Company may review applications at its discretion and may request additional information, portfolio materials, confidentiality terms or other reasonable details before any collaboration is considered.
Custom Creative Requests may be available where a User requires a more specific creation setup, visual concept review, tailored generation flow or related support. Such requests are subject to individual review and may depend on the requested scope, technical feasibility, available tools, content restrictions, operational capacity and applicable Platform rules. Unless expressly confirmed in writing, a Custom Creative Request does not constitute a guaranteed bespoke production service, managed agency service or commitment to deliver a specific creative result.
Where a Custom Creative Request requires separate pricing, Token allocation, timing, additional terms or a specific scope, these details may be confirmed through the Platform, email, invoice, order confirmation or other written communication before the request proceeds.
The Company may reject, pause or request clarification on a partner application or Custom Creative Request where the request is incomplete, technically unsuitable, unlawful, inconsistent with these Terms, or creates legal, content, payment, compliance or operational risk.
29. Payment Terms
Users must pay all applicable fees for Tokens, Services, Custom Creative Requests or other paid Platform features using the payment methods made available through the Platform or specified in the relevant checkout, invoice or payment instruction.
Payments are processed through independent third-party payment service providers. Available payment methods may include card payments, bank transfers or other supported methods depending on the User's location, the payment provider, the selected Service and applicable technical or compliance requirements.
The Company does not provide payment services, electronic money services, banking services, stored value accounts or other regulated financial services. Tokens are internal Platform usage units and do not represent money, electronic money, stored value, a payment instrument or a withdrawable balance.
Supported currencies may include, but are not limited to, GBP, EUR, AUD, CAD, PLN and USD. The availability of a particular currency or payment method may depend on the payment provider, the User's jurisdiction, checkout settings and applicable restrictions.
The User is responsible for paying the full amount displayed at checkout or stated in the invoice, together with any charges imposed by their bank, card issuer, payment provider or currency conversion process. A payment will be treated as completed only after the relevant payment service provider confirms that the required funds have been successfully received.
Payments may be subject to verification, fraud prevention, sanctions screening, payment provider checks and other compliance controls. Access to Tokens, paid features, generation tools or Custom Creative Requests may be delayed until payment has been confirmed.
Where a payment is declined, delayed, reversed or flagged for review by a bank, card issuer or payment service provider, the Company may delay allocation of Tokens or access to paid Services until the matter is resolved. The Company will provide reasonable support where the issue relates to the Platform, but it is not responsible for delays or declines caused solely by third-party payment providers, banks, card issuers or incorrect payment information provided by the User.
30. Refund Policy
Except where otherwise required by applicable law, any approved refund will be returned through the original payment method used for the transaction.
Unused Tokens may be eligible for a refund where the User submits a request within thirty (30) calendar days after the purchase date. The request must include sufficient information to identify the transaction, including the purchase date, amount, payment method where relevant and the Account associated with the payment.
Tokens that have already been used, allocated to an initiated generation request, applied to refinement features, or otherwise consumed through Platform functionality are generally non-refundable. Where an automated process fails due to a verified technical issue attributable to the Platform, the Company may review the matter and may restore the affected Tokens, provide repeat access, apply an account adjustment or offer another reasonable remedy.
Refunds for Custom Creative Requests are assessed according to the confirmed scope, stage of review or processing, work already performed, technical processing already started, third-party costs and any non-recoverable expenses. Where no work or processing has started and no non-recoverable costs have been incurred, the Company may approve a full refund.
Where work, review, processing or preparation has already started, any approved refund may be reduced by a reasonable amount reflecting the part of the request already completed, costs incurred and resources allocated. A refund may be declined where the value of the work performed, processing completed or costs incurred equals or exceeds the amount paid.
Where applicable, by confirming a generation request, using Tokens or otherwise requesting immediate access to digital content or digital services, the User requests immediate performance of the relevant Service. The User acknowledges that, once digital content generation or processing has started, cancellation and refund rights may be limited, except where required by applicable law or where a verified technical issue or service-related error has occurred.
The Company may use correction, repeat generation, replacement access, restoration of Tokens or account adjustment as a primary remedy before considering a monetary refund, where this is appropriate to the nature of the issue.
Refunds will not normally be granted solely because of subjective dissatisfaction, aesthetic preference, style expectation or a result that differs from the User's preferred creative direction, where the Platform has successfully processed the request in accordance with the submitted Input and selected settings. This does not prevent the Company from reviewing genuine technical issues, incorrect Token deductions, service-related errors or cases where consumer protection law provides a remedy.
A User may be entitled to a refund, repeat performance, price reduction or another remedy where the Services were not provided as agreed, where a material issue cannot reasonably be corrected, or where required by applicable consumer protection law.
Refund requests must be submitted to support@aetheryum.com with the relevant transaction, invoice or request details and a clear description of the grounds for the request. The Company may request supporting evidence or additional information before making a decision.
Approved refunds are initiated through the relevant third-party payment service provider within a reasonable period. The time required for the funds to appear in the User's account depends on the payment provider, bank or card issuer and is outside the Company's direct control.
The Company may reject a refund request where there is evidence of fraud, chargeback abuse, repeated misuse of the refund process, false information, unauthorised payment use or other abusive conduct.
Nothing in this section excludes or limits any mandatory statutory rights available to consumers under applicable law.
31. Disputes and Chargebacks
Users are encouraged to contact the Company at support@aetheryum.com before initiating a chargeback or payment dispute with their bank, card issuer or payment service provider. This allows the Company to review the matter, check the transaction, assess any technical issue and consider an appropriate resolution.
The User should provide the relevant transaction, invoice, Account or generation request details and any supporting information reasonably required to investigate the matter. Refund requests and complaints will be handled in accordance with the Refund Policy and Complaints Procedure set out in these Terms.
Initiating a chargeback does not automatically cancel a transaction, remove an outstanding payment obligation or entitle the User to retain Services, Tokens, Outputs or Platform access without payment. The Company may suspend or restrict the relevant Account, Tokens, generation features or paid Services while a payment dispute or chargeback is being reviewed. The Company will aim to apply such measures proportionately, taking into account the nature of the dispute, payment provider requirements and fraud risk.
Fraudulent, duplicate or abusive chargebacks may constitute a material breach of these Terms and may result in Account restriction, termination, loss of access to paid features, refusal of future transactions or other measures available under these Terms and applicable law.
32. Confidentiality and Data Handling
The Company will handle User-submitted information, prompts, images, files, project materials, support communications and related content with reasonable confidentiality and will use them only as necessary to operate the Platform, provide the Services, process generation requests, manage Tokens, handle support matters, prevent fraud, maintain security and comply with legal obligations.
Relevant User materials may be processed by authorised service providers, including hosting providers, AI infrastructure providers, payment processors, security tools, analytics providers or support tools, only to the extent reasonably necessary to operate the Platform and provide the Services.
The Company applies appropriate technical and organisational measures designed to protect User data and submitted materials against unauthorised access, use, disclosure, alteration or loss.
Users should not submit confidential third-party materials, sensitive personal data or content they are not authorised to use unless they have a lawful basis and all required permissions for such submission.
The use of Inputs and Outputs for service improvement, analytics or AI model-related processing will be handled in accordance with the Privacy Policy and any applicable third-party provider terms.
This section does not replace the Privacy Policy and does not prevent disclosure where required by law, regulation, court order, payment provider request, competent authority, fraud investigation or legal compliance obligation.
33. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, are governed by the laws of England and Wales.
Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms, the Platform or the Services.
If the User is acting as a consumer, nothing in these Terms limits any mandatory protections or rights available under the laws of the country in which the User resides.
34. Intellectual Property Rights
Users retain all rights they lawfully hold in any prompts, images, files, data, scripts, reference materials, creative concepts, instructions or other content submitted to the Platform ("Inputs").
The User grants the Company and its authorised service providers a worldwide, non-exclusive, royalty-free licence to access, use, host, reproduce, modify, process, transmit and display the Inputs only as reasonably necessary to operate the Platform, provide the Services, process generation requests, create Outputs, manage the Account, provide support, prevent fraud, maintain security and comply with legal obligations.
Subject to full payment of all applicable fees, proper use of Tokens and compliance with these Terms, the User may use, reproduce, modify, publish, distribute and commercially exploit Outputs generated through the Platform, to the extent that such rights may lawfully be granted or made available by the Company.
This permission is subject to applicable law, these Terms, the Acceptable Use Policy, third-party rights, AI model restrictions, software licence terms, content restrictions and any specific conditions displayed or communicated in relation to the relevant feature or Output.
The Company does not guarantee that any Output will be unique, eligible for intellectual property protection, registrable, free from similarity to third-party content, or suitable for a particular commercial, advertising, legal or regulated purpose. Users are responsible for reviewing Outputs and obtaining legal advice where intellectual property clearance or rights verification is important for their intended use.
The transfer or licence of rights to use Outputs does not include ownership of the Platform, software, AI models, algorithms, workflows, interfaces, templates, technical systems, branding, documentation, prompts generated by the Platform, or other underlying technology and materials owned by the Company or its licensors.
All rights in the Platform, including its software, systems, interfaces, workflows, design, branding, documentation, databases, business processes and underlying technology, remain the property of the Company or its licensors. No rights in the Platform are transferred to the User except the limited right to access and use it in accordance with these Terms.
35. Force Majeure
The Company will not be responsible for any failure or delay in performing its obligations under these Terms where the failure or delay is caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, war, terrorism, civil unrest, strikes, governmental actions, court orders, epidemics, pandemics, failures of utilities or telecommunications networks, internet outages, cyberattacks, failures or restrictions of third-party service providers, payment provider disruptions, AI infrastructure outages, hosting failures or other comparable events.
The Company's affected obligations will be suspended for the duration of the relevant event. The Company will use reasonable efforts to reduce the impact of the event and resume normal Platform operation as soon as reasonably practicable.
Where a force majeure event materially affects access to the Platform, active generation requests, delivery of Outputs, Token allocation, payment processing or Custom Creative Requests, the Company may revise estimated processing times, temporarily suspend affected functionality, provide updates where practicable, or offer another reasonable solution. Any refund, Token adjustment or other remedy will be assessed in accordance with these Terms, the Refund Policy and applicable law.
36. Changes to These Terms
The Company may update these Terms from time to time to reflect changes in the Platform, Services, Tokens system, payment processes, legal requirements, security measures, third-party provider requirements or business operations.
Updated Terms become effective when published on the Platform unless a later effective date is stated.
Where changes materially affect User rights or obligations, the Company will take reasonable steps to provide notice. This may include displaying a notice on the Platform, sending an email to the address linked to the User's Account, or requesting acceptance of the updated Terms within the Account flow.
Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the Platform and may contact support regarding your Account or unused Tokens, subject to these Terms, the Refund Policy and applicable law.
Nothing in this section limits any mandatory consumer rights.
37. Contact Information
AETHERFRAMES LTD
Company number: 17311888
Registered address: International House, 61 Mosley Street, Manchester, United Kingdom, M2 3HZ
Website: aetheryum.com
Email: support@aetheryum.com
Tel: +44 7379 924533